Returns & Exchanges
At the Kurzgesagt Shop, we want you to be completely satisfied with your interstellar gear. If your order isn't quite right, you can return or exchange any unused items within 30 days of delivery.
Initiate Your Request
Visit our returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in new condition.
Ship It Back
Print your prepaid shipping label from the portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing